Refund policy

Return & Refund Policy

At ZAIR, we strive to ensure every customer is satisfied with their purchase. Please read our policy carefully before placing an order.

Exchange Policy

We offer exchanges for eligible items within 7 days of delivery.

Conditions for Exchange

To qualify for an exchange:

  • The item must be unused, unworn, and unwashed.
  • Original tags and packaging must be intact.
  • Proof of purchase/order confirmation is required.
  • Exchange requests must be made within 7 days of receiving the order.

Eligible Reasons for Exchange

Exchanges are accepted in the following cases:

  • Wrong size received
  • Incorrect item delivered
  • Damaged or defective product

Non-Exchangeable Items

The following items cannot be exchanged:

  • Sale or discounted items
  • Customized products
  • Used or washed items
  • Products without original tags or packaging

Refund Policy

All sales are final.
ZAIR does not offer refunds for any purchases.

Refunds will only be considered if:

  • The item received is damaged beyond replacement availability
  • The order cannot be fulfilled by ZAIR

Approved refunds, if applicable, will be processed through the original payment method within 7–10 business days.

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos of the product
  • Photos of the packaging

Our team will review your request and arrange an exchange if approved.

Exchange Process

To request an exchange:

  1. Contact us via email or WhatsApp
  2. Share your order details and reason for exchange
  3. Our support team will guide you through the process

Customers may be responsible for delivery charges unless the product received was incorrect or defective.

Order Cancellation

Orders may be canceled before dispatch.
Once an order has been shipped, cancellation requests will not be accepted.

Contact Information

For return or exchange assistance: